Battlecards against your competitors
The counter, in every rep’s own words, before the next call.
Your reps have gaps.
Close them before the next call.
Eightball finds every gap on your customer-facing team and closes it, per person.
Book a demoSee Eightball in action.
You already have the content. Eightball makes sure your teams truly know it.
Pricing changes
Nobody quotes the old numbers by Wednesday.
The feature that just shipped
Reps can explain it — and the upsell it unlocks.
Product positioning for a new vertical
Customers hear one story, not three.
A new hire’s first 30 days
The whole knowledge base, tested through — ready in weeks, visibly.
A new third-party seller to onboard
Partners pitch it the way your own reps do.
New data retention policy
Everyone knows what’s kept, what’s deleted, and when.
Selling into a new vertical
Credibility with a whole segment, not a script.
The top objections, and what to say back
The answers everyone claims to know, verified.
Test. Close the gaps.
Back to the floor.
Eightball builds training material based on your internal docs and coaches your team until they’re customer-ready.
Everyone tests first.
Not a quiz on facts. Reps are asked to explain things the way a customer would hear them — the pricing, the comparison, the why — so you learn who can carry the conversation, not just who read the doc. Whoever can is back on the floor.
Q3 pricing update
In progressCertification exam12 questions
A customer on the old Pro plan asks what happens at renewal. What do you tell them?
The new price applies at the next renewal.
PreviousNext
Gaps close, per person.
Whoever stumbles gets coached on exactly that — how to explain it, not just what it says — and tries again until it’s second nature. Nothing they already know, nothing they don’t need.
Walkthrough
1 / 1Walkthrough: Certification exam
Go over it
Legacy Pro renewals
From your exam
A customer on the old Pro plan asks what happens at renewal. What do you tell them?
✕ Your answerThe new price applies at the next renewal.
✓ Correct answerThey keep their current rate for 12 months from renewal, then move to the Scale tier.
Explain the two parts in order: their current rate is protected for 12 months from renewal; after that, they move to the Scale tier.
Know who’s ready.
Know who’s not.
Who’s ready, who’s struggling, and the gap the whole team shares — so your managers know exactly what to coach.
Progress
Content & training
What your team misunderstands
Wrong-answer patterns from grading, worst first. Open one for every belief behind the misses.
Legacy renewals12 misses · 5 people
Overflow seat pricing7 misses · 3 people
Tier migration timing5 misses · 2 people
Discount approval path2 misses · 1 person
Hardest questions
current exam onlyQ3. A customer on the legacy Pro plan renews in March. Which price applies?
4 people missedQ7. A team on Growth adds two seats above the plan cap mid-cycle. How are they billed?
3 people missedQ11. When does a Starter to Growth migration take effect on an annual contract?
2 people missed
Does your team actually know what shipped in the last release ?
Readiness is nobody’s job.
You ship faster than your team can learn. Product docs, explainers, battle cards, videos — they all go out, and you have no idea who absorbed them, let alone who could explain them to a customer.
Today
- Constant docs, videos, explainers sent over Slack. No visibility into who read them.
- Nobody knows who can actually explain it to a customer.
- You find out on a live call, after it’s cost you.
With Eightball
- Every gap is found before a customer finds it.
- Each rep is coached on exactly what they’re missing — until they can explain it, not just recite it.
- Your team walks into the next call ready — and you know it.
The knowledge gap is a revenue gap.
Your managers finally
know what to coach.
Per person and across the team. Not a completion report — the thing you’d coach on if you’d sat in on every call.
Who’s ready
Before you put them in front of a customer.
Who’s struggling
In week two, not quarter two.
Systemic gaps
The thing the whole team missed, fixed once.
Progress
Content & training
What your team misunderstands
Wrong-answer patterns from grading, worst first. Open one for every belief behind the misses.
Legacy renewals3 misses · 3 people
Overflow seat pricing2 misses · 2 people
Tier migration timing2 misses · 2 people
Discount approval path1 miss · 1 person
A fixed miss stays counted. Treat these as themes to correct in training, not live alarms.
Hardest questions
Questions surface once 5+ people have answered them.
Smith.ai knew who showed up. Eightball showed who was ready.
- Industry
- Legal services
- What they do
- AI and human receptionists for law firms
- Where
- San Francisco, CA
- Company size
- 200+ employees
Before
Smith.ai had years of legal-industry materials. What they couldn’t see was who could use that knowledge when a client asked a real question.
With Eightball
Eightball built a test from those materials, validated it with Smith.ai’s own expert, and tested the team first. Whoever had a gap worked on only that gap.
After
Managers could see who was ready, who was struggling, and exactly what the team still needed to master.
Before you ask.
Will this move the needle — or waste my reps’ time?
Every minute a rep spends in Eightball is on something they didn’t know. Whoever’s ready tests out and is back on the floor. Nobody sits through what they already have. Try it on one real gap before you pay.
I don’t have time to set this up.
You don’t have to build it. Send us what you have and we’ll build the first one with you — you shape and edit it as much as you want. It’s live in days, and it stays yours to change.
Will it teach my people the wrong thing?
It’s built only from your materials, and you review everything before a rep sees it. We’ll build a sample from your own docs for free — judge it yourself.
Know who’s ready before the next customer conversation.
Book a demoStart with one launch, pricing change, or competitor gap. We’ll build the first test with you from your own docs.